General Terms and Conditions

These General Terms and Conditions form an integral part of the agreement between the client and the contractor and are valid unless the contracting parties expressly agree otherwise in writing. Should individual provisions of these terms become invalid, the validity of the remaining provisions remains una,ected.

Rights and Obligations of MATILAN Security Services GmbH

•  MATILAN Security Services GmbH is obligated to perform services in accordance with the applicable regulations for the security industry.
•  While MATILAN Security Services GmbH ensures the proper execution of an assignment, it does not guarantee a specific outcome, as results, particularly in observations or investigations, cannot be anticipated or assured.
• The deployment of personnel, vehicles, and resources, as well as the manner of executing the assignment, is at the sole professional discretion of MATILAN Security Services GmbH.
• MATILAN Security Services GmbH is authorized to delegate the assignment or parts thereof to cooperation partners.
• MATILAN Security Services GmbH and its cooperation partners commit to maintaining confidentiality regarding all matters related to their activities for the client. Only the client can release MATILAN Security Services GmbH or its partners from this duty of confidentiality. Reports, assessments, and other written statements about the results of the activities may only be handed over to third parties with the client's consent. This confidentiality obligation continues after the conclusion of the assignment, except in cases where there is a legal obligation to provide information.
• MATILAN Security Services GmbH is authorized to process entrusted personal data within the scope of the assignment's purpose or to have it processed by third parties. 
•  MATILAN Security Services GmbH ensures data protection in accordance with the provisions of the GDPR.

Rights and Obligations of the Client

• When fulfilling the assignment at the client's immediate business location, the client ensures that the organizational framework allows for undisturbed work that promotes swift progress. The client provides all necessary documents for the fulfillment of the assignment in a timely manner without special request and discloses processes, information, and circumstances relevant to the execution of the assignment. This also applies to all documents, processes, information, and circumstances that become known after the work has commenced. Furthermore, the client must fulfill any legally prescribed information obligations.
• The client may use created o,ers, reports, analyses, assessments, and the like only for the purpose of the assignment; in particular, forwarding them to third parties requires the written consent of MATILAN Security Services GmbH.

Fee Agreement

•  MATILAN Security Services GmbH is entitled to payment of a fee by the client for fulfilling the assignment. Unless a flat fee has been agreed upon, the billing is based on the tari, list for personnel and material expenses incurred in connection with the assignment, including: o File review o Meetings o Assignment preparation o Travel times o Conducting investigations and observations, including preparatory measures (environmental study) o Technical operations o Maintenance o Reporting o Evaluation of video, photo, and audio documentation o Operation of technical equipment o Communication costs abroad o Travel and accommodation expenses o Other expenses of all kinds

• If, after assigning the order, the client cancels the execution of the assignment or parts thereof, the agreed fee remains payable in full, unless cancellation fees have been agreed upon in writing or MATILAN Security Services GmbH expressly waives the fee. Unless otherwise agreed, the client is also required to make ongoing advance payments.

•  MATILAN Security Services GmbH may withhold the completion of a service until its fee claims are fully satisfied. Complaints about the services of MATILAN Security Services GmbH do not entitle the client to withhold due fees.
• The place of fulfillment and jurisdiction is, unless otherwise agreed in writing by the contracting parties, the competent court in Austria, Vienna, 1st District.